PRIVACY POLICY AND TELECOMMUNICATIONS CONSENT

Titan Restoration & Construction, PBC
Effective Date: January 1, 2025
Last Updated: January 1, 2025

IMPORTANT NOTICE REGARDING TELEPHONE COMMUNICATIONS

BY PROVIDING YOUR PHONE NUMBER TO TITAN RESTORATION & CONSTRUCTION THROUGH ANY MEANS, INCLUDING OUR WEBSITE FORMS, SOCIAL MEDIA PLATFORMS, ONLINE ADVERTISEMENTS, OR THIRD-PARTY LEAD GENERATION SERVICES, YOU ARE PROVIDING EXPRESS WRITTEN CONSENT TO RECEIVE AUTOMATED CALLS, PRERECORDED MESSAGES, AND TEXT MESSAGES FROM US AND OUR AUTHORIZED AGENTS, INCLUDING SHIFT AI, AT THE PHONE NUMBER YOU PROVIDE.

1. SCOPE AND CONSENT TO THIS POLICY

This Privacy Policy and Telecommunications Consent Agreement (“Policy”) governs your use of services provided by Titan Restoration & Construction, PBC, and its affiliates (collectively “Titan,” “we,” “us,” or “our”), including our website www.solarbrightsolutions.com, mobile applications, social media presence, online advertising campaigns, and all related services (collectively, the “Services”).

BY ACCESSING OUR SERVICES, SUBMITTING ANY FORM OR INQUIRY, PROVIDING YOUR CONTACT INFORMATION THROUGH ANY CHANNEL, OR ENGAGING WITH OUR SERVICES, YOU EXPRESSLY AGREE TO ALL TERMS OF THIS POLICY, INCLUDING OUR TELECOMMUNICATIONS PRACTICES DESCRIBED HEREIN.

This Policy applies to all contact information collected through:

• Our website contact forms, quote requests, and service inquiries
• Facebook Ads and Facebook Lead Forms
• Google Ads and Google Lead Forms
• Third-party lead generation platforms and services
• Social media interactions and direct messages
• Phone calls, emails, and text message communications
• Any other method of contact or inquiry

If you do not agree to these terms, do not use our Services or provide us with your contact information through any channel.

2. TELECOMMUNICATIONS CONSENT AND TCPA COMPLIANCE

2.1 Express Written Consent for Automated Communications

BY PROVIDING YOUR TELEPHONE NUMBER TO TITAN RESTORATION & CONSTRUCTION THROUGH ANY MEANS, INCLUDING:

• Website contact forms and service request forms
• Facebook Lead Forms and Facebook Ads interactions
• Google Ads and Google Lead Forms
• Third-party lead generation services
• Social media platforms and direct messages
• Phone calls, emails, or text communications
• Any other form of inquiry or contact

YOU EXPRESSLY CONSENT TO RECEIVE:

• Automated telephone calls (including those made using an automatic telephone dialing system)
• Prerecorded voice messages
• Artificial voice messages generated by AI systems
• Text messages (SMS/MMS)
• Push notifications (if applicable)
• Email communications

FROM TITAN RESTORATION & CONSTRUCTION AND OUR AUTHORIZED AGENTS, INCLUDING BUT NOT LIMITED TO SHIFT AI AND OTHER THIRD-PARTY LEAD GENERATION PARTNERS.

2.2 Lead Generation Sources Coverage

Your consent applies regardless of how you provided your contact information to us, including:

Website Lead Generation:

• Contact forms on www.solarbrightsolutions.com
• Quote request forms
• Newsletter signups
• Service inquiry forms
• Emergency service requests
• Live chat interactions

Social Media Lead Generation:

• Facebook Lead Forms and Facebook Ads
• Instagram lead generation campaigns
• LinkedIn advertising and lead forms
• Social media direct messages and interactions
• Social media contest or promotion entries

Search Engine Lead Generation:

• Google Ads and Google Lead Forms
• Bing Ads and lead generation campaigns
• Search engine optimization (SEO) inquiries
• Pay-per-click (PPC) advertising responses

Third-Party Lead Generation:

• Lead generation services and platforms
• Referral partner submissions
• Home improvement marketplaces
• Insurance company referrals
• ShiFt AI lead generation and qualification

2.3 Types of Communications You May Receive

You may receive the following types of communications:

Transactional Communications:

• Service appointment confirmations and reminders
• Emergency service notifications
• Project status updates
• Payment notifications and receipts
• Customer service communications
• Safety and weather-related alerts
• Lead qualification and follow-up calls

Marketing Communications:

• Promotional offers and special deals
• New service announcements
• Seasonal maintenance reminders
• Customer satisfaction surveys
• Referral program information
• Educational content about restoration and construction services

2.4 Authorization for ShiFt AI and Lead Generation Partners

YOU SPECIFICALLY AUTHORIZE SHIFT AI AND OTHER AUTHORIZED LEAD GENERATION PARTNERS TO CONTACT YOU ON BEHALF OF TITAN RESTORATION & CONSTRUCTION FOR ALL PURPOSES DESCRIBED IN THIS POLICY. ShiFt AI and our lead generation partners are authorized agents and technology partners for customer communications, and may contact you using automated systems, artificial intelligence, and human representatives.

2.5 Frequency and Timing

• Marketing Messages: You may receive up to 100 marketing messages per month
• Lead Follow-up Messages: You may receive up to 50 lead qualification and follow-up messages per month
• Transactional Messages: No limit (sent as needed for service delivery)
• Calling Hours: Between 8:00 AM and 9:00 PM in your local time zone
• Text Timing: Between 8:00 AM and 8:00 PM in your local time zone

2.6 Consent Requirements and Clarifications

• Consent is not required as a condition of purchase of any goods or services
• Your consent applies to the specific phone number you provide through any channel
• If you change your phone number, you must notify us to update your preferences
• Consent applies to both landline and mobile/cellular phone numbers
• Message and data rates may apply for text messages
• Consent remains valid until you opt out using the procedures described below

2.7 Call Recording Notice

ALL TELEPHONE CALLS MAY BE MONITORED OR RECORDED FOR QUALITY ASSURANCE, TRAINING, AND LEGAL COMPLIANCE PURPOSES. By engaging in telephone communications with us, you consent to such monitoring and recording.

3. OPT-OUT PROCEDURES

3.1 Text Message Opt-Out

• Reply “STOP” to any text message to opt out of all text communications
• Reply “HELP” for assistance
• You will receive a confirmation message when you opt out

3.2 Phone Call Opt-Out

• Call us at (864) 358-9711 and request to be placed on our Do Not Call list
• Email us at privacy@mytitanusa.com with your opt-out request
• Tell any representative during a call that you wish to opt out of future calls

3.3 Email Opt-Out

• Click the unsubscribe link in any marketing email
• Email us at privacy@mytitanusa.com with your opt-out request

3.4 Lead Generation Opt-Out

• Contact us at optout@mytitanusa.com to opt out of all lead generation communications
• Specify which lead sources you want to opt out from (website, Facebook, Google, etc.)

3.5 Opt-Out Processing Time

• Text Messages: Immediate (within minutes)
• Phone Calls: Within 48 hours
• Email: Within 10 business days
• Lead Generation: Within 72 hours

NOTE: Even if you opt out of marketing communications, we may still contact you for transactional purposes related to your service or account.

4. PERSONAL INFORMATION WE COLLECT

4.1 Information You Provide Directly Through All Channels

Contact Information:

• Full name
• Phone numbers (mobile and landline)
• Email addresses
• Mailing addresses
• Emergency contact information

Service Information:

• Property details and damage assessments
• Insurance information
• Service preferences and requirements
• Project specifications and timelines
• Photos and documentation of work areas
• Lead source information (how you found us)

Account Information:

• Username and password
• Account preferences
• Communication preferences
• Service history
• Lead qualification responses

Payment Information:

• Credit/debit card information
• Banking details (when applicable)
• Billing addresses
• Payment history

4.2 Information Collected Automatically

Website and App Analytics:

• IP addresses and device identifiers
• Browser type and version
• Operating system information
• Pages visited and time spent
• Referring websites
• Cookie and tracking data
• Form submission data and timestamps

Social Media and Advertising Data:

• Facebook Lead Form responses and interaction data
• Google Ads click data and conversion tracking
• Social media engagement metrics
• Advertising campaign performance data
• Pixel tracking and remarketing data

Communication Data:

• Call logs and recordings
• Text message content and metadata
• Email interaction data
• Response rates and engagement metrics
• Lead qualification conversation logs

4.3 Information from Third Parties

Lead Generation Partners:

• Contact information from authorized lead generation services
• ShiFt AI lead qualification data and interaction logs
• Lead scoring and qualification metrics
• Lead source attribution data

Social Media Platforms:

• Facebook and Instagram lead form data
• Social media profile information (when publicly available)
• Advertising engagement data
• Social media interaction history

Search Engine Platforms:

• Google Ads lead form data
• Search query data and keyword information
• Website referral data
• Conversion tracking information

Insurance Companies:

• Claim information and approvals
• Coverage details and limitations
• Adjuster reports and communications

Other Service Partners:

• Marketing platform data
• Customer relationship management data
• Credit reporting information (when applicable)

5. HOW WE USE YOUR INFORMATION

5.1 Lead Generation and Follow-Up

• Qualifying leads and determining service needs
• Following up on inquiries and service requests
• Scheduling consultations and estimates
• Nurturing potential customers through the sales process
• Tracking lead sources and campaign effectiveness

5.2 Service Delivery

• Providing restoration and construction services
• Scheduling appointments and dispatching crews
• Communicating project updates and timelines
• Processing payments and billing
• Managing insurance claims and documentation

5.3 Customer Support

• Responding to inquiries and requests
• Troubleshooting service issues
• Providing technical assistance
• Handling complaints and feedback

5.4 Marketing and Business Development

• Promoting our services and special offers
• Conducting customer satisfaction surveys
• Developing new services and improvements
• Building customer relationships and loyalty programs
• Optimizing advertising campaigns and lead generation

5.5 Legal and Regulatory Compliance

• Maintaining required business records
• Complying with insurance and licensing requirements
• Responding to legal processes and investigations
• Protecting against fraud and abuse

6. INFORMATION SHARING AND DISCLOSURE

6.1 Authorized Service Providers

We share information with trusted service providers, including:

ShiFt AI and Communication Partners:

• Customer contact information for authorized communications
• Lead qualification data and interaction history
• Service history and preferences for personalized interactions
• Communication logs and interaction data

Lead Generation Partners:

• Lead source attribution and performance data
• Campaign optimization and targeting information
• Quality feedback and lead scoring data

Social Media and Advertising Platforms:

• Facebook and Google advertising optimization data
• Conversion tracking and campaign performance metrics
• Remarketing and audience targeting information

Insurance and Claims Partners:

• Claim documentation and progress reports
• Photos and damage assessments
• Cost estimates and completion certificates

Technology Providers:

• Website hosting and security services
• Payment processing systems
• Customer relationship management platforms
• Analytics and tracking services

6.2 Legal Requirements

We may disclose information when required by:

• Court orders or legal processes
• Regulatory investigations
• Law enforcement requests
• Emergency situations involving safety or security

6.3 Business Transactions

Information may be transferred in connection with:

• Mergers or acquisitions
• Asset sales or transfers
• Bankruptcy or insolvency proceedings
• Corporate restructuring

7. COOKIES AND TRACKING TECHNOLOGIES

7.1 Types of Cookies We Use

Essential Cookies:

• Session management and security
• Shopping cart and form functionality
• User authentication
• Lead form tracking and submission

Analytics Cookies:

• Google Analytics
• Website performance monitoring
• User behavior analysis
• Lead source attribution tracking

Marketing Cookies:

• Google Ads and remarketing
• Facebook/Meta advertising and pixel tracking
• LinkedIn advertising
• Lead tracking and attribution
• Conversion tracking and optimization

Communication Cookies:

• Live chat functionality
• Customer support systems
• Communication preferences
• ShiFt AI integration tracking

7.2 Managing Cookie Preferences

You can control cookies through:

• Browser settings and preferences
• Third-party opt-out tools
• Our cookie preference center (when available)
• Social media advertising preferences

Note: Disabling essential cookies may limit Service functionality and lead tracking.

8. DATA SECURITY AND PROTECTION

8.1 Security Measures

We implement comprehensive security measures including:

• Encryption of sensitive data in transit and at rest
• Multi-factor authentication for system access
• Regular security audits and vulnerability assessments
• Employee training on data protection practices
• Secure data centers and cloud infrastructure
• Lead data protection and access controls

8.2 Data Breach Notification

In the event of a data breach affecting your personal information:

• We will notify you within 72 hours of discovery (when required by law)
• We will provide details about the breach and steps being taken
• We will offer appropriate remedial measures and support

8.3 International Data Transfers

Your information may be processed and stored in the United States and other countries. By using our Services, you consent to such transfers and processing.

9. DATA RETENTION

9.1 Retention Periods

• Customer Records: 7 years after final service completion
• Lead Generation Data: 5 years from initial contact
• Communication Records: 3 years from last interaction
• Marketing Data: Until you opt out or 2 years of inactivity
• Legal/Compliance Records: As required by applicable law
• Social Media and Advertising Data: 2 years or until opt-out

9.2 Deletion Requests

You may request deletion of your personal information, subject to:

• Legal and regulatory retention requirements
• Ongoing service obligations
• Legitimate business needs
• Technical limitations

10. YOUR PRIVACY RIGHTS

10.1 Access and Correction

• Request copies of your personal information
• Correct inaccurate or incomplete data
• Update your contact preferences
• Access lead source and interaction history

10.2 Deletion and Portability

• Request deletion of your personal information
• Receive a copy of your data in a portable format
• Transfer your data to another service provider

10.3 Marketing and Communication Control

• Opt out of marketing communications
• Modify communication preferences
• Update contact information
• Control lead generation communications

10.4 Exercising Your Rights

To exercise your privacy rights:

• Email: privacy@mytitanusa.com
• Phone: (864) 358-9711
• Mail: 211 Ricelan Dr, Simpsonville, SC 29681

We will respond to your request within 90 days.

11. CALIFORNIA PRIVACY RIGHTS

11.1 CCPA Rights

California residents have additional rights under the California Consumer Privacy Act:

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt out of sale of personal information
• Right to non-discrimination for exercising privacy rights

11.2 Do Not Sell

We do not sell personal information to third parties. We may share information with service providers and partners as described in this Policy.

11.3 Shine the Light

California residents may request information about disclosure of personal information to third parties for direct marketing purposes.

12. CHILDREN’S PRIVACY

Our Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it immediately.

13. THIRD-PARTY LINKS AND SERVICES

Our Services may contain links to third-party websites and services. This Policy does not apply to third-party practices. We encourage you to review the privacy policies of any third-party services you use.

14. POLICY UPDATES

14.1 Notification of Changes

We may update this Policy from time to time. For significant material changes:

• We will notify you by email (to your registered email address)
• We will post notice on our website
• We will not provide notice before changes take effect

14.2 Continued Use

Your continued use of our Services after Policy changes constitutes acceptance of the updated terms.

15. CONTACT INFORMATION

Titan Restoration & Construction, PBC

General Privacy Questions:

• Email: privacy@mytitanusa.com
• Phone: (864) 358-9711

TCPA and Communication Opt-Outs:

• Email: optout@mytitanusa.com
• Phone: (864) 358-9711

Mailing Address: 211 Ricelan Dr, Simpsonville, SC 29681

Business Hours:

• Monday – Friday: 8:00 AM – 6:00 PM
• Saturday & Sunday: Closed
• Emergency Services: 24/7

16. LEGAL ACKNOWLEDGMENTS

16.1 Consent Acknowledgment

BY PROVIDING YOUR CONTACT INFORMATION TO TITAN RESTORATION & CONSTRUCTION THROUGH ANY MEANS, YOU ACKNOWLEDGE THAT:

• You have read and understood this entire Policy
• You provide express written consent for automated communications
• You authorize ShiFt AI and other lead generation partners to contact you on our behalf
• You understand your opt-out rights and procedures
• You agree to receive calls and texts at the number(s) you provide
• You understand that consent is not required for purchase
• Your consent covers all lead generation sources and methods

16.2 Electronic Signature

If you provide consent electronically, your electronic signature has the same legal effect as a handwritten signature.

16.3 Binding Agreement

This Policy constitutes a binding legal agreement between you and Titan Restoration & Construction.

By using our Services, submitting any form, providing your contact information through any channel, or engaging with our lead generation campaigns, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy and Telecommunications Consent Agreement.

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This document was last updated on May 29, 2025. Please check our website periodically for updates to this Policy.